StudyRoom - AI learning coach for every student

StudyRoom Terms of Service

The agreement for students, parents, teachers, and schools using StudyRoom.

StudyRoom Terms of Service

Version: 2026-08-20.2 Governing law: New South Wales, Australia

StudyRoom is operated by PIAZR Pty Ltd (ABN 69 660 867 390), 21A Eungai Pl, North Narrabeen NSW 2101. "StudyRoom Academy" is a registered business name of PIAZR Pty Ltd; "StudyRoom" is the product name used throughout this site and application.

Quick summary: StudyRoom is an invite-only AI tutoring platform. By using it you agree to use it honestly, parents/guardians are responsible for their under-15 children's use, AI-generated feedback isn't a substitute for a qualified teacher, and either side can end the arrangement.

1. Accounts and approval

  • StudyRoom accounts are currently created by registering with an email/password or by signing in with Google, then require admin approval before they can be used — you'll see a "pending approval" message until that happens.
  • You must provide accurate information at registration, including your real date of birth.
  • Accounts have one of four roles — student, parent, teacher, or admin — each with different access to the platform.
  • You're responsible for keeping your password confidential and for activity that happens under your account.

2. Acceptable use

You agree not to:

  • misuse the AI tutor to do assessed schoolwork dishonestly on your behalf where that would breach your school's own academic-integrity policy;
  • attempt to bypass safety features, content moderation, or the platform's usage/spend limits;
  • share your account with someone else, or access another student's account or data without authorisation;
  • upload content that isn't yours to share, or that is abusive, illegal, or intended to harm yourself or others;
  • attempt to extract, manipulate, or "jailbreak" the underlying AI systems beyond their intended tutoring purpose.

We reserve the right to suspend or terminate an account that breaches these terms, including where our automated safeguarding checks flag a serious concern (see the Privacy Policy §4–5 for how that automated process works).

3. Parent/guardian responsibilities

If you're a parent or guardian of a student using StudyRoom:

  • You're responsible for reviewing and agreeing to consent requests for your child (photo uploads, voice practice, and English Writing scored by overseas AI) where the platform asks for them, and for understanding what those features do — see the Privacy Policy §6.
  • You're responsible for supervising your child's use of the platform, consistent with your own household rules and your school's policies.
  • You can request a link to your child's account through the guardianship-request process, which the platform verifies before granting access to their progress.
  • You'll periodically see automated progress updates and, occasionally, an automated escalation about your child's engagement or performance (Privacy Policy §4) — these are AI-generated from platform data, not a professional assessment, and you can always follow up with your child's teacher.
  • Parents and teachers (never students) may opt in to receive supported notifications over WhatsApp, delivered directly via WhatsApp (Meta Platforms). This is optional, requires phone verification and a separate WhatsApp cross-border consent, and you can turn it off at any time by replying STOP (reply START to opt back in where eligible). How it works and what data it involves is governed by the Privacy Policy (§7, §9).

4. What the AI is, and isn't

  • StudyRoom's tutor, feedback, and coaching are generated by AI language models, not by a certified human teacher, and can be wrong, incomplete, or miss context a human tutor would catch.
  • AI-generated feedback, marking, and progress assessments are not professional educational, psychological, or medical advice, and should not be treated as a substitute for a qualified teacher's, counsellor's, or doctor's judgement.
  • A teacher using StudyRoom with your class may configure "directives" that steer how the AI tutor responds to your class or to you specifically (e.g. tone, difficulty, topics to emphasise) — these come from your teacher, not from us directly.
  • The automated nudge/escalation system described in the Privacy Policy is a pattern-detection tool over the platform's own recorded data — it does not have information about your life outside StudyRoom, and its conclusions can be wrong. It is designed to prompt a human (teacher/parent) to check in, not to replace that human judgement.

5. Payment

Paid StudyRoom subscriptions are billed through Stripe Checkout (hosted; we never collect card numbers on our servers). Parents pay; students consume. Prices are in Australian dollars and GST-inclusive, as shown on the public pricing page. Tiers are Single Course, All Access, and Family (up to four children on one subscription). A card-up-front trial may apply.

You can update payment method, download invoices, change plan (where the Customer Portal allows), or cancel via the Stripe Customer Portal from Settings → Billing. Refunds, disputes, and tax invoices are processed through Stripe; tax invoices show PIAZR Pty Ltd and ABN 69 660 867 390.

Complimentary (non-Stripe) access may still be granted by an administrator. Invite-only enrolment can still apply to some accounts independently of whether a paid plan is available.

6. Electronic messages

If we send you a commercial electronic message (marketing email, or marketing WhatsApp to an opted-in parent or teacher), we will:

  • have your consent,
  • identify PIAZR Pty Ltd / StudyRoom, and
  • include a working unsubscribe facility (email headers / in-message link, or reply STOP on WhatsApp).

We action unsubscribe requests promptly. Transactional or purely factual messages (for example a one-time verification code, or an in-app safeguarding alert you already receive as part of the service) are not treated as marketing. This follows the Spam Act 2003 as summarised by the ACMA (retrieved 20 August 2026). Do not use StudyRoom to send unsolicited commercial messages to other people.

7. Content and intellectual property

  • Curriculum content, lesson material, and platform software are owned by StudyRoom or licensed to us; you may use them for your own personal study/teaching purposes only, not for redistribution.
  • Work you submit (writing, practice answers, exam responses) remains yours; you grant us the licence needed to process it (including sending it to the AI providers described in the Privacy Policy) in order to provide the tutoring service to you.

8. Liability and Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL). For services, those guarantees include that we will provide the service with due care and skill, that it will be fit for any purpose you make known and it is reasonable to rely on us for, and that it will be supplied within a reasonable time if no time is agreed. We cannot take those rights away by saying the service is “as is,” by refusing refunds in every case, or by telling you we are not responsible for problems with the service.

Where the ACL allows us to limit our liability for a failure to comply with a consumer guarantee, and it is fair and reasonable to do so, our liability is limited to supplying the services again or paying the cost of having the services supplied again.

To the maximum extent permitted by Australian law besides those non-excludable guarantees: StudyRoom's AI tutor output is not guaranteed to be error-free, and we are not liable for decisions made solely on the basis of AI-generated feedback or automated progress assessments.

If you cannot resolve an ACL issue with us, you may report a consumer-law concern to the ACCC. The ACCC does not usually resolve individual disputes; it uses reports for education, compliance, and enforcement. See Consumer rights and guarantees (retrieved 20 August 2026). NSW Fair Trading may also assist with some consumer disputes.

9. Termination

  • You may stop using StudyRoom at any time. There is currently no self-service full account deletion — contact an admin to close your account (see the Privacy Policy §10 for what data deletion is available today).
  • We may suspend or terminate an account for breach of these terms, including the acceptable-use rules in §2, or where continued access poses a safety risk to the student or others.

10. Governing law

These terms are governed by the laws of New South Wales, Australia, and any dispute will be subject to the exclusive jurisdiction of the courts of New South Wales. That choice of forum does not take away non-excludable ACL rights.

11. Changes to these terms

We'll update the version number and date at the top of this document whenever we make a material change. If you're already registered, you'll be asked to re-accept the current version the next time you sign in after it changes.

12. Related notices

The Privacy Policy and Cookie Notice form part of these terms. If you do not agree with them, do not use StudyRoom.

Privacy PolicyCookie Notice